Frequently Asked Questions


We deliver to almost all EU countries, including Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain- Mainland, Sweden, Cyprus, Gibraltar, Spain – Canary Islands.

For the countries below and the rest of the world, please order through NAD Lab UK – https://nadlab.uk.

Iceland, Liechtenstein, Norway, and Switzerland

If you wish to order products to the United States or Canada, please buy direct from Renue/Alive By Science here: https://renuebyscience.com/.

All NAD Lab EU parcels ship from a distribution centre on the EU mainland.
No. Your parcel is sent from inside the EU, meaning there will be no import fees, VAT, duty or charges due by customs. No customs checks will occur due to borderless trade; therefore, your experience will be the same as if you were ordering from your own country.

If you intend on keeping your NMN for over three months, then storage in the refrigerator is recommended to slow its degradation. However, degradation is still slow even at room temperature.

Please see the image below, illustrating testing carried out on the product provided by Renue By Science, formerly Alive By Nature.

NMN production techniques have improved immensely over the past few years. As a result, almost all NMN on the market today, including Alive By Nature’s, is stabilised, meaning degradation is slow even at high temperatures.

Keep your supplements in a cool, dry place away from sunlight, and there will be little effect on your NMN. Avoiding moisture is the biggest concern.

We keep all products in cold warehouse storage before dispatch. Therefore, your NMN will not be affected in storage or short time in delivery transit.

Continue to order NMN products from Renue By Science US with a 12% discount! NR, NAD+ & Optimisers still available to order from NAD Lab EU.

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