Delivery & Returns
EU countries only
For other countries, please use https://nadlab.uk/.
FREE delivery on orders over 200 euros
Once ordered and payment is received, we will dispatch your item(s) within four working days from a European distribution centre. You will receive an email with your tracking information.
There will be NO import duties, VAT, fees or taxes.
Standard tracked delivery by DHL or local mail is available to the following countries:
|Delivery Charge||€ 7.95||5-7 working days|
|Netherlands||Republic of Ireland||Spain - Mainland|
|Delivery Charge||€ 10.95||7-10 working days|
|Delivery Charge||€ 17.95||10-15 working days|
For the European countries below and the rest of the world, please order through NAD Lab UK - https://nadlab.uk
Canary Islands, Iceland, Liechtenstein, Norway, and Switzerland
Guarantee and Return Policy
We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below. We guarantee your satisfaction and will:
- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (this does not apply to the Pure NMN Sublingual Powder 100g product)
Return Procedures: Please email firstname.lastname@example.org with your complete name, address, phone # and order #. Once we receive this email, we will provide you with a return authorisation number and address. Please then return the package to us.
Once we receive your return package, you will receive your refund. You will either be credited back to your card or PayPal. Please allow 7 days to process the refund and 10 days to receive your refund by card.
NOTE: The customer is responsible for all delivery charges when sending the product back to us.
Call Monday-Friday between 9am and 5pm with any questions.
+44 (0) 3333 012 123