Delivery & Returns
I am very sorry, we are unable to deliver to Germany at this time due to new packaging regulations. We are working to resolve this quickly. You can continue to order from NAD Lab UK by visiting www.nadlab.uk.
EU Orders only
FREE delivery on orders over 200 euros
Once ordered and payment has been received, your item(s) will be dispatched within four working days from a distribution center in Europe. You will receive an email with your tracking information.
There will be NO import duties, VAT, fees or taxes.
Standard tracked delivery by DHL or local mail is available to the following countries:
|Delivery Charge||€ 7.95||5-7 working days|
|Netherlands||Republic of Ireland||Spain - Mainland|
|Delivery Charge||€ 10.95||7-10 working days|
|Delivery Charge||€ 17.95||10-15 working days|
Guarantee and Return Policy
We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below.We guarantee your satisfaction and will:
- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (this does not apply to the Pure NMN Sublingual Powder 100g product)
Return Procedures: Please send an email to firstname.lastname@example.org with your complete name, address, phone # and your order # . Once we have received this email, we will provide you with a return authorisation number and return address. Please then return package to us.
Once we receive your return package, you will receive your refund. You will either be credited back to your Card, or PayPal. Please allow 7 days to process the refund and up to 10 working days to receive your refund by card.
NOTE: Customer is responsible for all delivery charges incurred when sending the product back to us.
Call Monday-Friday between 9am and 5pm with any questions.
+44 (0) 3333 012 123