Delivery & Returns
EU Orders Only
Once ordered and payment has been received, if in stock, your item(s) will be dispatched within two working days from a distribution center in Europe. There will be NO import duties, fees or taxes.
We no longer have restrictions on order value. However, if you wish to order more than €750 we will require your first order to be paid via IBAN.
Standard Tracked & delivery by DHL or GLS (2-7 working days - charges vary, see below) is available to the following countries:
Delivery charge - €9.95
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Luxemburg, Monaco, Netherlands, Spain - Mainland, Sweden
Delivery charge - €12.95
Croatia, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia
For the countries below and the rest of the world, please order through NAD Lab UK - https://nadlab.uk
Republic of Ireland, Cyprus, Gibraltar, Malta, Spain - Canary Islands, Iceland, Liechtenstein, Norway, and Switzerland
Guarantee and Return Policy
We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below.We guarantee your satisfaction and will:
- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (this does not apply to the Pure NMN Sublingual Powder 100g product)
Return Procedures: Please send an email to firstname.lastname@example.org with your complete name, address, phone # and your order # . Once we have received this email, we will provide you with a return authorisation number. Please then return package to the below address.
Once we receive your return package, you will receive your refund. You will either be credited back to your Card, or PayPal. Please allow 7 days days to process the refund and up to 10 working days to receive your refund by card.
NOTE: Customer is responsible for all delivery charges incurred when sending the product back to us.
Call Monday-Friday between 9am and 5pm with any questions.
03333 012 123
For returns please use the following address:
NAD Lab UK
64A Dukesway, Stockton on Tees, TS17 9LT